The terms "Help Training Courses", "we", "us", "our" and "ours" when used in these Terms and Conditions mean Help Training Courses Ltd. The terms "you", "your" and "yours" when used in these Terms and Conditions mean any user of this website.
The term "Personal Data" refers to personally identifiable information about you, such as your name, job title, email or mailing address.
About your privacy
We are committed to safeguarding the privacy of our website visitors whilst providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998
If you have any questions concerning your personal information or regarding our practices, please contact: Help Training Courses Ltd, Shildon Business Centre, Dabble Duck Industrial Estate, Shildon, County Durham, DL4 2RF Telephone +44 (0)1388 417112 or send us an email.
Collection of personal data
We collect information from details you give us when you use our website and from any email messages you may send to us. When you use this website to register to receive additional information or support from us.
We may also collect email addresses via marketing events such as trade shows and exhibitions. In such cases, we assume that people providing their email addresses are opting in to receive email messages from us.
If, at any time, you wish to opt out of receiving information from Help Training Courses via email, please telephone +44 (0)1388 417112 or send us an email
Anonymous data collected through this website
We also use software tools to collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form and, as such, cannot be used to identify you personally. Such aggregate information helps us to audit usage of our website and improve the service provided.
In order to collect the anonymous data described above, we may use temporary "cookies" that collect the domain name of the user and the date and time you visited this website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie and this enables you to decide if you want to accept it or not.
Use of personal / Business data
We process your personal / Business data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal / business data, we tell you the purposes for which we will process that data. Some of these purposes include
- Providing you with information about our products or services, special offers and events or articles and case studies we think will be of interest to you
- Sending you regular newsletters by email or by post
- Providing you with product or service information and promotional material that you have specifically requested
- Processing any other requests that you make
- To summarise usage behaviour for advertisers, and to describe our service and performance. This is not based on individual behaviour, but is generic
- Conducting marketing research.
Disclosure of your personal / business data
We do not share, sell or distribute your personal / business data with unrelated third parties, except under the following limited circumstances:
- Personal / business data may occasionally be transferred to third parties who act for or on behalf of Help Training Courses, or in connection with the business of Help Training Courses for further processing in accordance with the purposes to which you have subsequently consented.
- We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interest, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
Data integrity and security
We keep your personal / business data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.
The employees who have access to personal data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
Data access and corrections
We will disclose to you the personal / business data we hold about you upon receipt of your written request addressed to The Financial Controller at the address given above. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.
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